Withdrawals are usually instant, but may take up to 24 hours to be processed on our side. Once approved, depending on your bank policy, the funds will be credited in your account within 5 business days.

Please allow up to 10 minutes for the transaction to be processed. 

If more than 10 minutes have passed and you have been charged, but the funds are missing, please send a proof of the payment to support-en@slottimonsteri.com for us to review further and update you as quickly as possible.

There could be a few reasons for this:
- You have not entered your First and Last name in the ‘Beneficiary’ field;
- Withdrawing to an account under the name of another person
- An excessive amount of payment methods added in your account
- Limits imposed by your bank

There could be a few reasons for this:
- You have not entered your First and Last name in the ‘Beneficiary’ field;
- Your card could have expired;
- Insufficient funds;
- You have not entered your card details correctly;
- Your issuing bank requests specific transaction approval;
- You don't have a 3D security code;
- Оur security system has detected a possible link between multiple accounts.

Once a withdrawal request has been submitted, it cannot be changed. However, cancellation is possible based on the processing status, visible in the Transactions tab within the Cashier. If the withdrawal can be cancelled, you will find the 'Cancel' button in that section.

The minimum deposit amount is 20 EUR and the minimum withdrawal amount is 25 EUR.

There could be a few reasons for this:
- You did not opt in for the bonus before you made your qualifying deposit;
- You opted in for 2 or more different bonuses at the same time and your deposit activated only 1 of them You will need to make another qualifying deposit to receive the second bonus;
- Your deposit amount was below the minimum eligible amount.

We may run verification checks after you create your account to ensure fair play and prevent fraud, money laundering, and underage gambling. Refusing to provide personal information or documentary evidence may result in the permanent or temporary suspension of the account.

• For identity proof, we would need front and back photos of a valid government issued ID, Drivers License or Passport, and a selfie of yourself holding your document of choice.
• When it comes to address proof, we can accept a bank statement or utility bill, issued to you in the past 90 days, in PDF, or as a photo of a physical copy.

All submitted documents should have all four corners visible, and no information should be covered.
Please refer to the below infographics to successfully submit your verification when needed.

We collect your personal data to safeguard against misuse and unauthorised activities. Your personal information will be treated with utmost confidentiality and will not be disclosed to any third party, except when mandated by law. By entering your date of birth, you confirm that you are 18 years of age or older. Providing accurate personal details in your account ensures that you can receive winnings from the games you play.

Enjoy our casino on any device with ease!

• Android: Open our website, tap the browser menu, and select "Add to Home Screen."
• iPhone: Open in Safari, tap the Share button, and choose "Add to Home Screen."
• Desktop: Click "Install" near the star icon in Chrome, confirm, and access the app from your desktop or Start menu.

Instant play has never been simpler!